Shipping policy

WillowCahill Rug Collections

Order Fulfillment

 Our rugs are produced and fulfilled through American Dakota and shipped directly to the customer’s shipping address.

Shipping Rates

Shipping charges are calculated at checkout based on the total order value. These rates reflect estimated freight and handling costs for the rugs purchased.

Processing and Delivery

Estimated delivery time is 7-14 business days. Delivery times are estimates and may vary depending on product availability, destination, carrier schedules, and freight conditions.

Multiple-Rug Orders

When multiple rugs are purchased together, we coordinate with American Dakota to determine the most suitable shipping arrangements. Depending on the order and destination, rugs may ship together or in separate packages.

Shipping Destinations

We currently offer shipping to eligible addresses within the United States through the shipping options available at checkout.

Shipping Damage or Delivery Issues

If your rug arrives damaged or you experience a delivery issue, please contact WillowCahill promptly with your order number, photographs of the product, and a description of the issue.

Questions

For shipping questions, please contact us using the contact information provided on our website.