Refund policy

At WillowCahill, we take pride in offering rugs featuring original Indigenous artwork. Our rugs are fulfilled and shipped directly through American Dakota. Please review our Refund & Return Policy before making a purchase.

  • Returns and Exchanges All rug sales are final except in cases where an item arrives damaged, defective, or incorrect, or where a return or other remedy is required by applicable law. We do not accept returns or exchanges due to changes of mind, incorrect size selections, personal preferences, or other buyer-related reasons. We encourage customers to carefully review rug dimensions, colors, and product descriptions before placing an order 
  •  Damaged, Defective, or Incorrect Items
    • Please inspect your rug immediately upon delivery. 
    • If your rug arrives damaged, defective, or incorrect, contact WillowCahill as soon as possible. Please include:
      • Your order number
      • Photos of the rug and any damage or defects Photos of the packaging, if applicable
      • A description of the issue
    • For 11' x 13' rugs, American Dakota requires shipping damage to be reported within five business days of delivery to qualify for its replacement or credit process. Prompt reporting helps us resolve shipping claims efficiently. This supplier reporting deadline does not limit any rights or remedies available under applicable law. 
  • Replacements and Refunds
    1. Once a claim has been reviewed, WillowCahill will coordinate with American Dakota to determine an appropriate resolution. Depending on the circumstances, eligible claims may result in a replacement, refund, or another remedy required by applicable law. Customers will not be charged a restocking fee for verified damaged, defective, or incorrect merchandise. If a return is necessary due to our error or a verified product defect, we will provide return instructions and arrange for, or cover, reasonable return shipping costs. Please do not return merchandise without authorization. 
  • Order Cancellations 
    • If you need to cancel an order, please contact WillowCahill immediately. We will attempt to accommodate 
    • cancellation requests before an order enters fulfillment or shipping. Cancellation is not guaranteed once processing has begun. This does not affect any cancellation rights provided by applicable law. 
  •  Refund Processing Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
  •  Contact Information For assistance with damaged, defective, or incorrect merchandise, please contact WillowCahill using the contact information provided on our website.